Using Zendesk Sell Geolocation with Google Maps - Frequently asked questions
Discover answers to common questions about integrating Zendesk Sell geolocation with Google Maps. Learn how to optimize your sales strategy with location data.
Frequently asked questions
How do I enable geolocation in Zendesk Sell with Google Maps?
To enable geolocation in Zendesk Sell using Google Maps, you need to adjust your settings. First, in the Sell sidebar, click the Settings icon. Then, navigate to Integrations > Integrations > Google Maps and click Manage settings. Finally, click…
What data does Zendesk Sell share with Google Maps?
Zendesk Sell shares the addresses of your leads and contacts with Google Maps. This data sharing is necessary to enable the geolocation mapping capabilities within Zendesk Sell. It's important to note that Google Maps is a non-Zendesk service, and…
Can I use Zendesk Sell geolocation on my desktop?
No, geolocation in Zendesk Sell is only accessible through the mobile app. You cannot view the live map of leads and contacts from the desktop version. This feature is designed to be used on-the-go, allowing you to track visits and manage…
How does Zendesk Sell geolocation work with calendar appointments?
Zendesk Sell's geolocation feature integrates with your calendar appointments by adding Google Maps. This allows you to track and visualize the locations of your meetings and visits. To use this feature, ensure that geolocation is enabled in your…
What are the terms of service for using Google Maps with Zendesk Sell?
When you enable Google Maps in Zendesk Sell, you agree to its terms of service, as it is considered a non-Zendesk service. This agreement allows Zendesk to share necessary data with Google Maps. By clicking Enable, you confirm that you are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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