Access Issues on Suite Plan - Frequently asked questions
Discover why you might not have access to certain features on your Zendesk Suite plan. This page addresses common questions and provides solutions to access issues.
Frequently asked questions
Why can't I access certain features on my Zendesk Suite plan?
If you're unable to access certain features on your Zendesk Suite plan, it might be due to the type of plan you have. Plans purchased before February 1, 2021, are known as Support Suite plans, while those bought after this date are called Zendesk…
What is the difference between Zendesk Suite and Support Suite plans?
The main difference between Zendesk Suite and Support Suite plans lies in the features they offer. Zendesk Suite plans, introduced after February 1, 2021, include a different set of features compared to the older Support Suite plans. If you're…
How can I find out which features are included in my Zendesk plan?
To find out which features are included in your Zendesk plan, you need to know whether you have a Support Suite plan or a Zendesk Suite plan. Plans purchased before February 1, 2021, are Support Suite plans, while those bought after are Zendesk…
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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