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Access Issues on Suite Plan - Frequently asked questions

Discover why you might not have access to certain features on your Zendesk Suite plan. This page addresses common questions and provides solutions to access issues.

Frequently asked questions

Why can't I access certain features on my Zendesk Suite plan?

If you're unable to access certain features on your Zendesk Suite plan, it might be due to the type of plan you have. Plans purchased before February 1, 2021, are known as Support Suite plans, while those bought after this date are called Zendesk…

What is the difference between Zendesk Suite and Support Suite plans?

The main difference between Zendesk Suite and Support Suite plans lies in the features they offer. Zendesk Suite plans, introduced after February 1, 2021, include a different set of features compared to the older Support Suite plans. If you're…

How can I find out which features are included in my Zendesk plan?

To find out which features are included in your Zendesk plan, you need to know whether you have a Support Suite plan or a Zendesk Suite plan. Plans purchased before February 1, 2021, are Support Suite plans, while those bought after are Zendesk…

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