Account Admin Without Zendesk Agent - Frequently asked questions
Explore common questions about having an account admin who isn't a Zendesk Support agent. Learn about roles, permissions, and how to manage admin access effectively.
Frequently asked questions
Can I have an account admin who is not a Zendesk Support agent?
No, you cannot have an account admin who is not a Zendesk Support agent. To grant admin access, the user must also be an agent on the account. This is a requirement for managing user roles within Zendesk Support. For more details on user roles, you…
Why does Zendesk require admins to be agents?
Zendesk requires admins to be agents to ensure they have the necessary permissions and access to manage the account effectively. This policy helps maintain security and control over the account settings and user management. While this might seem…
What are the implications of Zendesk's admin policy for IT admins?
For IT admins, Zendesk's policy requiring admins to be agents can be challenging, especially if they do not use the ticketing or support features themselves. This requirement can lead to inefficiencies, as IT admins may need to collaborate with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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