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Zendesk Admin Policy: Impact on IT Admins

Understand how Zendesk's admin policy affects IT admins. Learn about the challenges and reasons behind requiring admin agents.

What are the implications of Zendesk's admin policy for IT admins?

For IT admins, Zendesk's policy requiring admins to be agents can be challenging, especially if they do not use the ticketing or support features themselves. This requirement can lead to inefficiencies, as IT admins may need to collaborate with licensed agents to make changes or check settings. Despite these challenges, the policy is in place to ensure that all admins have the necessary permissions to manage the account securely.


More related questions

Can I have an account admin who is not a Zendesk Support agent?

No, you cannot have an account admin who is not a Zendesk Support agent. To grant admin access, the user must also be an agent on the account. This is a requirement for managing user roles within Zendesk Support. For more details on user roles, you…

Why does Zendesk require admins to be agents?

Zendesk requires admins to be agents to ensure they have the necessary permissions and access to manage the account effectively. This policy helps maintain security and control over the account settings and user management. While this might seem…

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