Zendesk Admin Policy: Impact on IT Admins
Understand how Zendesk's admin policy affects IT admins. Learn about the challenges and reasons behind requiring admin agents.
What are the implications of Zendesk's admin policy for IT admins?
For IT admins, Zendesk's policy requiring admins to be agents can be challenging, especially if they do not use the ticketing or support features themselves. This requirement can lead to inefficiencies, as IT admins may need to collaborate with licensed agents to make changes or check settings. Despite these challenges, the policy is in place to ensure that all admins have the necessary permissions to manage the account securely.
More related questions
Can I have an account admin who is not a Zendesk Support agent?
No, you cannot have an account admin who is not a Zendesk Support agent. To grant admin access, the user must also be an agent on the account. This is a requirement for managing user roles within Zendesk Support. For more details on user roles, you…
Why does Zendesk require admins to be agents?
Zendesk requires admins to be agents to ensure they have the necessary permissions and access to manage the account effectively. This policy helps maintain security and control over the account settings and user management. While this might seem…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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