Build a Report on Ticket CCs - Frequently asked questions
Frequently asked questions
Can I create a report on the CCs of a ticket in Zendesk?
Currently, there is no direct metric for CCs in Zendesk Explore reporting. However, you can still access information about CCs on tickets through alternative methods. You can view a user's CC'd tickets by opening their profile in Support and…
How can I view a user's CC'd tickets in Zendesk?
You can easily view a user's CC'd tickets by accessing their profile in Zendesk Support. This method allows you to see all tickets where the user is CC'd. To do this, open the user's profile and click on the dropdown menu labeled 'Requested…
How can I use the Tickets API to report on CCs in Zendesk?
To report on CCs using the Tickets API, you can create a custom workflow that adds a tag to tickets when a specific user is CC'd. This involves having a developer set up a workflow that checks for emailccids or collaborator_ids matching the…
Can I use a macro to add a tag for CCs in Zendesk?
Yes, if the person you want to CC is an agent, you can use a macro to add them as a follower and also add a tag to the ticket. This method is useful for tracking when specific agents are CC'd on tickets. By adding a tag through a macro, you can…
Is there a plan to improve CC reporting in Zendesk?
As of now, there is no direct feature for CC reporting in Zendesk Explore, but users have expressed interest in such functionality. Feedback from users like Casey and Dawn highlights the need for better CC reporting capabilities. Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
