How to Use Gather Badges - Frequently asked questions
Frequently asked questions
What are Gather badges in Zendesk?
Gather badges in Zendesk are a way to recognize and highlight important members of your community. They can be used to denote special titles and achievements. By default, badges are enabled in your community and are unique to each brand. Admins…
How can I create custom badge categories in Zendesk Gather?
You can create custom badge categories in Zendesk Gather using the Badges API. This allows you to tailor badges to fit specific needs or achievements within your community. For instance, you might want to create a category for professional…
What are the best practices for creating Gather badges?
When creating Gather badges, it's important to plan ahead and think about what you want to achieve. Consider what behaviors or contributions you want to encourage and reward. Plan your initial set of badges to ensure consistency in language and…
How do badge categories work in Zendesk Gather?
Badge categories in Zendesk Gather help differentiate badges based on their purpose and representation. There are two built-in categories: Titles and Achievements. Titles are text labels next to a user's profile indicating their role, like…
Can users be automatically awarded badges based on their organization?
Currently, badges in Zendesk Gather need to be manually applied, and there is no automated way to award them based on a user's organization. While this feature is not available, Zendesk's Product Managers are aware of the need for such…
Are users notified when they receive a badge in Zendesk Gather?
Yes, users receive an email notification when they are awarded a badge in Zendesk Gather. While the email template can be customized, the content or body of the email itself cannot be altered. This ensures that users are promptly informed of…
Why can't I see the 'User Badges' option in my Zendesk settings?
If the 'User Badges' option is not visible in your Zendesk settings, it might be because badges have not been enabled. To enable badges, you need to follow specific instructions provided by Zendesk. Once enabled, you should be able to access and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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