Edit or Delete Agent Email Address - Frequently asked questions
Discover how to edit or delete an agent's email address in Zendesk. This page answers common questions and provides guidance on managing agent email settings effectively.
Frequently asked questions
How can I edit an agent's email address in Zendesk?
To edit an agent's email address in Zendesk, you need to access the Team members page as an administrator. Once there, open the profile of the team member whose email you wish to edit. It's important to note that only the account owner has the…
Can I delete an agent's email address in Zendesk?
Yes, you can delete an agent's email address in Zendesk by accessing the Team members page as an administrator. Open the profile of the team member whose email you want to delete and make the necessary changes. Remember, only the account owner…
Who can manage their own email address in Zendesk?
In Zendesk, only the account owner has the ability to manage their own email address. This means that while administrators can edit or delete email addresses for other team members, they cannot do so for the account owner's email. For more…
Where do I find the Team members page in Zendesk?
To manage email addresses in Zendesk, you'll need to access the Team members page. This page is available to administrators, allowing them to open and edit team member profiles. For further details on accessing and using the Team members page,…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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