Web Widget Classic Search Language Issues - Frequently asked questions
Explore common questions about language discrepancies in Web Widget Classic search results. Find solutions and tips to ensure accurate article language settings.
Frequently asked questions
Why does the Web Widget (Classic) show search results in another language?
The Web Widget (Classic) may show search results in another language if there are no articles available in the widget's current locale. If the widget is set to English and you search for a term, it first looks for English articles. If none are…
How can I prevent the Web Widget (Classic) from showing articles in a different language?
To prevent the Web Widget (Classic) from showing articles in a different language, ensure that all articles are translated into the enabled languages of your Help Center. This way, the widget will find articles in the current locale before looking…
What happens if the Web Widget (Classic) can't find articles in the current locale?
If the Web Widget (Classic) can't find articles in the current locale, it will search for articles in other languages that do not have a translation in the current locale. This means you might see articles in a different language if there are no…
Can I filter search results in the Web Widget (Classic) by language?
Yes, you can filter search results in the Web Widget (Classic) by using the API to specify categories, sections, or labels. This can help ensure that the search results are more relevant and in the desired language. By setting up filters, you can…
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