Instagram Replies in Zendesk - Frequently asked questions
Discover solutions for Instagram replies not appearing in Zendesk Support. Explore common issues, troubleshooting tips, and expert advice to resolve this problem.
Frequently asked questions
Why aren't my Instagram replies showing in Zendesk Support?
Instagram replies don't show in Zendesk Support because the integration doesn't fetch replies made directly on Instagram. To ensure your replies appear in both Zendesk and Instagram, you need to reply directly to the ticket in Zendesk Support. This…
How can I ensure my Instagram replies appear in Zendesk Support?
To ensure your Instagram replies appear in Zendesk Support, you must reply directly to the ticket within Zendesk. The integration does not capture replies made directly on Instagram. By responding through Zendesk, your replies will be visible on…
Can I reply to Instagram comments from Zendesk Support?
Yes, you can reply to Instagram comments from Zendesk Support. However, it's important to note that replies made directly on Instagram won't be reflected in Zendesk. To have your replies appear on both platforms, always respond through the Zendesk…
What should I do if my Instagram replies aren't syncing with Zendesk?
If your Instagram replies aren't syncing with Zendesk, make sure you're replying directly through the Zendesk Support ticket. The integration doesn't fetch replies made directly on Instagram, so using Zendesk for responses is crucial for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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