Instagram Replies Not Showing in Zendesk Support
Learn why Instagram replies aren't reflected in Zendesk Support and how to ensure they appear.
Why aren't my Instagram replies showing in Zendesk Support?
Instagram replies don't show in Zendesk Support because the integration doesn't fetch replies made directly on Instagram. To ensure your replies appear in both Zendesk and Instagram, you need to reply directly to the ticket in Zendesk Support. This way, your responses are synchronized across both platforms. For more details, you can refer to the article onAdding and configuring Instagram Direct.
More related questions
How can I ensure my Instagram replies appear in Zendesk Support?
To ensure your Instagram replies appear in Zendesk Support, you must reply directly to the ticket within Zendesk. The integration does not capture replies made directly on Instagram. By responding through Zendesk, your replies will be visible on…
Can I reply to Instagram comments from Zendesk Support?
Yes, you can reply to Instagram comments from Zendesk Support. However, it's important to note that replies made directly on Instagram won't be reflected in Zendesk. To have your replies appear on both platforms, always respond through the Zendesk…
What should I do if my Instagram replies aren't syncing with Zendesk?
If your Instagram replies aren't syncing with Zendesk, make sure you're replying directly through the Zendesk Support ticket. The integration doesn't fetch replies made directly on Instagram, so using Zendesk for responses is crucial for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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