How Were My Tickets Deleted - Frequently asked questions
Discover answers to common questions about ticket deletion in Zendesk. Learn why tickets disappear, how to recover them, and prevent future issues.
Frequently asked questions
How can I find out how my Zendesk tickets were deleted?
To determine how your Zendesk tickets were deleted, you can use the Incremental Ticket Event Export. This tool allows you to analyze the deletion method used for each ticket. If a ticket was deleted through the Zendesk UI, it will show as 'Web…
What does 'Web form' mean in Zendesk ticket deletion?
'Web form' indicates that a ticket was deleted through the Zendesk UI. This means the deletion was performed manually by a user within the Zendesk interface. When you see 'Web form' in the Incremental Ticket Event Export, it confirms that the…
What does 'Web service' mean in Zendesk ticket deletion?
'Web service' in the context of Zendesk ticket deletion means that the ticket was deleted using the API or as part of a scheduled deletion. When you see 'Web service' in the Incremental Ticket Event Export, it indicates that the deletion was…
Why does updater_id return -1 for some deleted tickets in Zendesk?
The updaterid returns -1 for tickets deleted as part of a system update or scheduled deletion in Zendesk. This occurs because the deletion is executed by the system itself, rather than a specific user. When you see an updaterid of -1 in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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