image for site

How Were My Tickets Deleted - Frequently asked questions

Discover answers to common questions about ticket deletion in Zendesk. Learn why tickets disappear, how to recover them, and prevent future issues.

Frequently asked questions

How can I find out how my Zendesk tickets were deleted?

To determine how your Zendesk tickets were deleted, you can use the Incremental Ticket Event Export. This tool allows you to analyze the deletion method used for each ticket. If a ticket was deleted through the Zendesk UI, it will show as 'Web…

What does 'Web form' mean in Zendesk ticket deletion?

'Web form' indicates that a ticket was deleted through the Zendesk UI. This means the deletion was performed manually by a user within the Zendesk interface. When you see 'Web form' in the Incremental Ticket Event Export, it confirms that the…

What does 'Web service' mean in Zendesk ticket deletion?

'Web service' in the context of Zendesk ticket deletion means that the ticket was deleted using the API or as part of a scheduled deletion. When you see 'Web service' in the Incremental Ticket Event Export, it indicates that the deletion was…

Why does updater_id return -1 for some deleted tickets in Zendesk?

The updaterid returns -1 for tickets deleted as part of a system update or scheduled deletion in Zendesk. This occurs because the deletion is executed by the system itself, rather than a specific user. When you see an updaterid of -1 in the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites