'Web service' in the context of Zendesk ticket deletion means that the ticket was deleted using the API or as part of a scheduled deletion.
When you see 'Web service' in the Incremental Ticket Event Export, it indicates that the deletion was performed programmatically, either through an API call or as part of a system update, which is why the updater_id might return -1.
To determine how your Zendesk tickets were deleted, you can use the Incremental Ticket Event Export. This tool allows you to analyze the deletion method used for each ticket. If a ticket was deleted through the Zendesk UI, it will show as 'Web…
'Web form' indicates that a ticket was deleted through the Zendesk UI. This means the deletion was performed manually by a user within the Zendesk interface. When you see 'Web form' in the Incremental Ticket Event Export, it confirms that the…
The updaterid returns -1 for tickets deleted as part of a system update or scheduled deletion in Zendesk. This occurs because the deletion is executed by the system itself, rather than a specific user. When you see an updaterid of -1 in the…