Why Updater_id is -1 for Deleted Zendesk Tickets
Find out why updater_id returns -1 for some deleted tickets in Zendesk, indicating system-initiated deletions.
Why does updater_id return -1 for some deleted tickets in Zendesk?
The updater_id returns -1 for tickets deleted as part of a system update or scheduled deletion in Zendesk.
This occurs because the deletion is executed by the system itself, rather than a specific user. When you see an updater_id of -1 in the Incremental Ticket Event Export, it signifies that the ticket was removed automatically by Zendesk's internal processes.
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How can I find out how my Zendesk tickets were deleted?
To determine how your Zendesk tickets were deleted, you can use the Incremental Ticket Event Export. This tool allows you to analyze the deletion method used for each ticket. If a ticket was deleted through the Zendesk UI, it will show as 'Web…
What does 'Web form' mean in Zendesk ticket deletion?
'Web form' indicates that a ticket was deleted through the Zendesk UI. This means the deletion was performed manually by a user within the Zendesk interface. When you see 'Web form' in the Incremental Ticket Event Export, it confirms that the…
What does 'Web service' mean in Zendesk ticket deletion?
'Web service' in the context of Zendesk ticket deletion means that the ticket was deleted using the API or as part of a scheduled deletion. When you see 'Web service' in the Incremental Ticket Event Export, it indicates that the deletion was…
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