Debugging Zendesk Apps Framework - Frequently asked questions
Frequently asked questions
How can I capture errors in the Zendesk Apps framework?
To capture errors in the Zendesk Apps framework, use your browser's developer tools. This is the first step in troubleshooting unexpected app behaviors. Each browser has its own way to access these tools: Chrome uses DevTools, Firefox has the Web…
How do I generate a list of installed apps in Zendesk?
Generating a list of installed apps in Zendesk is essential for identifying and troubleshooting app issues. You can use the API endpoint List App Installations to create a JSON list of all installed apps. This list includes properties like…
How can I identify the problematic app in Zendesk?
Identifying the problematic app in Zendesk involves selectively deactivating apps to find the one causing issues. You can deactivate an app by following the instructions in the Zendesk article on managing installed apps. Alternatively, append the…
What is a HAR file and how do I generate one for Zendesk?
A HAR file is a standard format for tracking information and events between a browser and a website, useful for troubleshooting performance or rendering issues. To generate a HAR file, you need to record the network events in your browser. This…
How can I use the Zendesk Apps API for troubleshooting?
The Zendesk Apps API can be a powerful tool for troubleshooting by generating a list of installed apps and using their properties for debugging. You can leverage the List App Installations API endpoint to get a JSON response containing app…
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