Edit & Delete Custom Pages in Theme - Frequently asked questions
Frequently asked questions
How do I edit a custom page in my Zendesk theme?
To edit a custom page in your Zendesk theme, you need to access the theme's code. Start by clicking the Customize design icon in the Guide sidebar, which will open the Themes page. Select the theme containing the custom page you want to edit and…
What should I do before deleting a custom page in Zendesk?
Before deleting a custom page in Zendesk, ensure that you remove any references or links to the page to prevent broken links in your help center. This step is crucial to maintain a seamless user experience. Once you've removed all references, go…
Can I edit a live theme's custom page directly in Zendesk?
While you can edit a live theme's custom page directly in Zendesk, it's advisable to duplicate the theme first. This approach allows you to make changes to a copy, ensuring that your live theme remains unaffected until you're ready to publish the…
How do I confirm the deletion of a custom page in Zendesk?
To confirm the deletion of a custom page in Zendesk, you need to follow a few steps. First, navigate to the Guide and click the Customize design icon in the sidebar to open the Themes page. Select the theme you want to edit and click 'Edit code'….
Why should I duplicate a theme before editing a custom page in Zendesk?
Duplicating a theme before editing a custom page in Zendesk is a recommended practice to avoid affecting your live help center. By working on a copy, you can make changes and preview them without impacting the live version. This approach allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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