How to Measure Success in Zendesk - Frequently asked questions
Frequently asked questions
How can I analyze customer service experience using Zendesk Explore?
Zendesk Explore allows you to analyze your customer service experience to identify areas for improvement. By using Explore, you can dive into various metrics that matter, helping you to understand and enhance your support operations. This tool…
What are SLA policies and how do they work in Zendesk?
SLA policies in Zendesk are agreements that define and measure response and resolution times for support tickets. These policies help ensure that your support team meets customer expectations by setting clear targets for service delivery. You can…
How can I customize SLA policies in Zendesk?
Customizing SLA policies in Zendesk allows you to tailor service level agreements to meet your specific business requirements. You can adjust settings to prioritize different types of tickets, set varied response times, and ensure that your support…
What is the purpose of CSAT ratings in Zendesk?
CSAT ratings in Zendesk are a way for customers to provide feedback on their support experience. These ratings help you gauge customer satisfaction and identify areas for improvement. By analyzing CSAT scores, you can understand how well your…
How do I enable and use CSAT in Zendesk?
Enabling CSAT in Zendesk allows end users to rate their support experience, providing valuable feedback for your team. Once enabled, customers can respond to satisfaction surveys, helping you measure and improve the quality of your support…
What is the Zendesk Benchmark and how does it measure customer satisfaction?
The Zendesk Benchmark is a tool that allows you to measure customer satisfaction by comparing your support performance against industry standards. It provides insights into how your support team is performing relative to others, helping you…
How can I view and understand SLA targets in Zendesk?
Viewing and understanding SLA targets in Zendesk is essential for managing your support team's performance. SLA targets define the expected response and resolution times for tickets, helping you ensure that your team meets customer expectations. By…
How can I analyze ticket backlog history with Zendesk Explore?
Analyzing ticket backlog history with Zendesk Explore provides insights into your unsolved tickets over time. This analysis helps you understand trends in ticket volume and resolution, allowing you to identify bottlenecks and improve your support…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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