Understanding SLA Policies in Zendesk
What are SLA policies in Zendesk and how do they work?
SLA policies in Zendesk are used to define the level of service you promise to your customers, ensuring timely responses and resolutions.
These policies set specific time frames for responding to and resolving tickets based on priority levels. By defining SLA policies, you can track performance against these commitments and ensure that your support team meets customer expectations. This feature is crucial for maintaining high standards of customer service and accountability within your support operations.
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