Why is my WhatsApp number redacted? - Frequently asked questions
Discover why your WhatsApp number is redacted in Zendesk. Explore common issues, solutions, and tips to manage your WhatsApp integration effectively.
Frequently asked questions
Why is my WhatsApp number redacted in Zendesk?
Your WhatsApp number is redacted in Zendesk due to a specific setting. The setting responsible for this is calledmaskCreditCardNumbersfrom the SunCo API. If you find this redaction unnecessary and you don't have access to Sunshine…
How can I stop my WhatsApp number from being redacted in Zendesk?
To stop your WhatsApp number from being redacted, you need to adjust a specific setting. The redaction is due to themaskCreditCardNumberssetting in the SunCo API. If you don't have direct access to Sunshine Conversation (SunCo), you should…
What should I do if I can't access SunCo to change settings?
If you can't access SunCo to change settings, Zendesk Customer Support can help. They can disable themaskCreditCardNumberssetting for you. To do this, you'll need to contact them and provide the necessary permissions. Don't forget to include…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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