Remove Navigation Menu Icon in Help Center - Frequently asked questions
Discover how to remove the navigation menu icon from your Zendesk Help Center. This page answers common questions and provides guidance on customizing your help center's appearance.
Frequently asked questions
How can I remove the navigation menu icon from my Zendesk help center?
To remove the navigation menu icon from your Zendesk help center, you need to edit the code in the header.hbs template of the Copenhagen theme. Start by accessing the code editor in Guide and open the header.hbs template. Look for the block of…
What should I do if my Zendesk theme is customized and I want to remove the navigation menu icon?
If your Zendesk theme is customized, removing the navigation menu icon might require additional steps. The instructions provided for the Copenhagen theme may not apply to customized themes. In this case, it's recommended to contact your theme…
Why does the navigation menu icon appear in my Zendesk help center?
The navigation menu icon appears in your Zendesk help center when the browser window is resized or accessed from a mobile device. This icon is part of the responsive design of the Copenhagen theme, which ensures that the help center is accessible…
Can I remove the navigation menu icon if I'm not using the Copenhagen theme?
If you're not using the Copenhagen theme, removing the navigation menu icon might require different steps. The instructions provided are specific to the Copenhagen theme, so if you're using a different theme, these steps may not apply. In such…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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