Get Started in Support Account - Frequently asked questions
Discover why 'Get Started' appears on your Zendesk Support account homepage. Explore common questions and solutions to enhance your Zendesk experience.
Frequently asked questions
Why do I see the 'Get started' option in my Zendesk Support account home page?
The 'Get started' option remains on your Zendesk Support account home page even after completing all basic configuration steps and tutorials. This is because new admins who join your account can use these tutorials to learn about how Zendesk…
What is the purpose of the 'Get started' tab in Zendesk Support?
The 'Get started' tab in Zendesk Support serves as a guide for new admins to learn about Zendesk features. It remains accessible even after initial setup to help new team members get up to speed. This tab includes tutorials and configuration steps…
Will the 'Get started' tab disappear after completing tutorials in Zendesk?
No, the 'Get started' tab will not disappear after you complete the tutorials in Zendesk. It remains available for new admins to access and learn about Zendesk features. This ensures that any new team members can easily find and use the tutorials…
How does the 'Get started' tab benefit new Zendesk admins?
The 'Get started' tab is beneficial for new Zendesk admins as it provides essential tutorials and configuration steps to understand the platform. It acts as a learning tool to help them get acquainted with Zendesk features. By keeping this tab…
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Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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