How to Test My Email Setup - Frequently asked questions
Discover answers to common questions about testing your email setup. Learn how to troubleshoot, verify configurations, and ensure seamless email operations.
Frequently asked questions
How can I test my email setup in Zendesk?
To test your email setup in Zendesk, send an email from a non-Zendesk email account to your Zendesk account. This will help you verify that a new ticket is created. Start by drafting an email to the email address you are testing, which is…
What should I do if my test email doesn't create a ticket in Zendesk?
If your test email doesn't create a ticket in Zendesk, there are a few steps you can take to troubleshoot. First, check your Views to see if the test email appears as a ticket. If it's not there, try searching for the email address you sent the…
Where can I find my Zendesk support email address?
Your Zendesk support email address is crucial for testing your email setup. You can find it in the Admin Center under Channels > Email settings page. This address is typically formatted as[email protected]. Use this address to…
How do I confirm a test email was successfully sent in Zendesk?
To confirm a test email was successfully sent in Zendesk, check your Views to see if the email appears as a ticket. If the ticket is not visible, try searching for the email address you used to send the test message. Additionally, review the…
What steps should I follow to send a test ticket in Zendesk?
Sending a test ticket in Zendesk involves a few simple steps. First, navigate away from Zendesk and open your email account. Draft an email to the email address you are testing, typically your Zendesk support address. Include a brief subject and…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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