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How to Open Widget to Live Chat - Frequently asked questions

Discover how to configure your widget to open directly to a live chat session. Explore common questions and solutions for seamless customer interactions.

Frequently asked questions

How can I make the Zendesk widget open directly to a live chat session?

To make the Zendesk widget open directly to a live chat session, you can use a chat trigger or add a specific code snippet to your website. If you want the widget to open automatically when a customer loads your webpage, you have two options….

What should I do if the zE.activate function doesn't work?

If the zE.activate function doesn't work, it might be due to the widget code not being loaded correctly on your site. First, ensure that the widget code is properly loaded. If the issue persists, try wrapping the code in a setTimeout function to…

How can I link a 'Contact Us' button to open the Zendesk Messenger widget?

To link a 'Contact Us' button to open the Zendesk Messenger widget, you can use a simple JavaScript workaround. Add the following code to your button or link:html <a href="javascript:void(0);" onclick="zE('messenger', 'open');">This…

Why might the Zendesk widget not open automatically despite being loaded?

If the Zendesk widget doesn't open automatically despite being loaded, it could be due to timing issues with the script execution. Ensure that the widget script is correctly implemented on your site. If the widget is loaded but not opening…

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