Close Tickets from Abandoned Calls - Frequently asked questions
Discover how to automatically close tickets from abandoned calls in Zendesk. Explore common questions and solutions for optimizing your workflow with this guide.
Frequently asked questions
How can I automatically close tickets created by abandoned calls in Zendesk?
You can automatically close tickets created by abandoned calls by setting up a trigger in Zendesk. To do this, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Triggers'. Click 'Add trigger',…
What should I do if my trigger for closing abandoned call tickets isn't working?
If your trigger isn't working, consider using an Automation instead. Triggers in Zendesk run when there are updates on tickets and check if certain conditions are met. If your trigger isn't firing, it might be because the ticket's subject changes…
Can I use Automations to close tickets for abandoned calls in Zendesk?
Yes, you can use Automations to close tickets for abandoned calls by utilizing tags. While triggers can be based on subject data, Automations cannot. However, abandoned call tickets usually have tags added, depending on where the call was…
How can I handle tickets for calls abandoned in the queue in Zendesk?
For calls abandoned in the queue, you can update the ticket instead of closing it. When a call is abandoned in the queue, a tag like 'voiceabandonedin_queue' is added to the ticket. You can create a trigger that updates the subject line to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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