How to Use Zendesk Web Widget - Frequently asked questions
Discover answers to common questions about using the Zendesk Web Widget. Learn how to integrate, customize, and troubleshoot the widget effectively.
Frequently asked questions
How can I find out which Zendesk widget I have on my website?
To determine which Zendesk widget you have on your website, you can check your account settings or consult your website's code. If you're unsure, you can also reach out to Zendesk support for assistance. They can help you identify the widget…
Can I remove the 'Generated by AI' message in the Zendesk widget?
Yes, you can remove the 'Generated by AI' message from the Zendesk widget if it's not needed. This message is typically included to inform users that responses are generated by AI. However, if you prefer not to display this message, you can…
What is Sunshine Conversations and how does it work?
Sunshine Conversations is a platform that enables businesses to engage with customers across various messaging channels. It works by integrating with your existing systems to provide a seamless communication experience. With Sunshine…
Why is the Description field missing from my Web Widget (Classic)?
If the Description field is missing from your Web Widget (Classic), it could be due to a configuration issue. Check your widget settings to ensure that the Description field is enabled. If the problem persists, you may need to consult the Zendesk…
How can I add a phone number to my Web Widget (Classic)?
To add a phone number to your Web Widget (Classic), you need to access the widget settings and input the desired phone number. If you're having trouble, ensure that your account permissions allow for this change. For detailed instructions, you…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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