Forward Emails Without Setup in Zendesk - Frequently asked questions
Discover how to forward emails into your Zendesk account without setup. Explore multiple FAQs addressing common concerns and solutions for seamless email integration.
Frequently asked questions
Can I forward emails into Zendesk without setting up forwarding?
Yes, you can forward emails into your Zendesk account without setting up forwarding, but it's not recommended. When you use an external email address that isn't added as a support address in Zendesk, it can lead to some issues. For instance, the…
What happens if I use an external email address not added in Zendesk?
Using an external email address not added in Zendesk can create tickets, but it has drawbacks. The external address might be added as a CC'ed end user on all tickets, which can be confusing for your agents. Notifications will be sent from your…
Why is using an external email address in Zendesk not recommended?
Using an external email address in Zendesk without adding it as a support address is not recommended due to several issues. Firstly, the external address may be added as a CC'ed end user on all tickets, which can confuse your support agents….
How can I resolve the 'This email address is already used' error in Zendesk?
If you encounter the 'This email address is already used' error in Zendesk, it means the email is already added as an end user account. This error typically occurs when you use an external email address to create tickets without adding it as a…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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