Removing End-User API Endpoints - Frequently asked questions
Discover answers to common questions about the removal of end-user API endpoints in Zendesk Support. Learn about the impact, alternatives, and more.
Frequently asked questions
What end user API endpoints are being removed by Zendesk?
Zendesk is removing two specific end user API endpoints. These are theGET /api/v2/end_users/{user_id}andPUT /api/v2/end_users/{user_id}endpoints. The decision to retire these endpoints was made due to their historically low usage, a high…
Why is Zendesk removing end user API endpoints?
Zendesk is removing end user API endpoints due to low usage and security concerns. The endpoints in question have historically seen low usage and a high number of erroneous requests, which can pose potential security risks. By retiring these…
Do I need to take any action regarding the removal of Zendesk API endpoints?
No action is required from users regarding the removal of these Zendesk API endpoints. Zendesk has announced that users do not need to make any changes or take any specific actions in response to this update. However, if you have any questions or…
When will the Zendesk end user API endpoints be removed?
The removal of Zendesk end user API endpoints is scheduled for June 29, 2022. This change was announced on March 29, 2022, giving users a three-month notice period before the endpoints are officially retired. This timeline allows users to prepare…
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