WhatsApp 24-Hour Rule & Auto-Responder - Frequently asked questions
Explore FAQs about WhatsApp's 24-hour rule and auto-responder messages. Learn how Zendesk's auto-responder interacts with WhatsApp's messaging policies.
Frequently asked questions
Do auto-responder messages comply with WhatsApp's 24-hour rule?
Yes, auto-responder messages do comply with WhatsApp's 24-hour rule. When you set up an automatic message using the auto-responder, it meets the criteria for WhatsApp's required response times. This means you can ensure timely communication with…
How can I ensure my WhatsApp messages meet the 24-hour rule?
To ensure your WhatsApp messages meet the 24-hour rule, use the auto-responder feature. This feature automatically sends messages that comply with WhatsApp's response time requirements, helping you maintain effective communication with your…
What is the WhatsApp 24-hour rule for messaging?
The WhatsApp 24-hour rule requires businesses to respond to customer messages within 24 hours. Using an auto-responder can help you meet this requirement by automatically sending messages that comply with the rule. For more insights, refer to the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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