Expanded Permissions in Explore - Frequently asked questions
Frequently asked questions
What changes have been made to agent status permissions in Zendesk Explore?
Zendesk Explore has expanded permissions for changing agent status, allowing users other than admins to change agent statuses if they have the necessary permissions. This change is aimed at providing more flexible agent management for Enterprise…
How does the new agent status feature affect Zendesk Explore users?
The new feature in Zendesk Explore allows Enterprise customers to delegate the task of changing agent statuses to team members with the appropriate permissions. This provides more flexibility and efficient management of agent availability, ensuring…
Do I need to take any action for the new agent status permissions in Explore?
No action is required from you for the new agent status permissions in Zendesk Explore. This update is automatically rolling out to all Explore accounts. If you need more information about changing agent status, you can refer to the related article…
Who can change agent statuses in Zendesk Explore with the new update?
With the new update, users other than admins can change agent statuses in Zendesk Explore, provided they have been granted the necessary permissions. This feature is available to Enterprise customers who can create custom roles to manage these…
Where can I provide feedback or ask questions about the new Explore feature?
If you have feedback or questions about the new agent status feature in Zendesk Explore, you can visit the Zendesk community forum. This is where Zendesk collects and manages customer product feedback. For general assistance, you can also contact…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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