Viewing Integration Log - Frequently asked questions
Frequently asked questions
What is the integration log in Zendesk Admin Center?
The integration log in Zendesk Admin Center provides a detailed record of data syncing activities between Zendesk Support and your integrations. It helps you ensure that integrations are running smoothly and allows you to identify any issues that…
How can I view the integration log in Zendesk?
To view the integration log in Zendesk, navigate to the Admin Center and select 'Apps and integrations' from the sidebar, then choose 'Integrations > Logs'. Once on the Integration log page, you can filter activities by date, time, product, or…
What information is included in each integration log entry?
Each entry in the integration log provides several key pieces of information: the date and time of the activity, the product involved, the status of the job (such as info, warning, error, or debug), and a description of the event. For failed jobs,…
Can I filter the integration log by product or status?
Yes, you can filter the integration log by product or status to narrow down the activities you want to review. This is done on the Integration log page by selecting the desired filters. The Product drop-down list will only display products with…
How long are activities stored in the Zendesk integration log?
Activities in the Zendesk integration log are stored for the last 7 days. This means you can view and analyze integration activities that occurred within this timeframe. If you need to keep track of activities for a longer period, consider…
What types of integrations are included in the Zendesk integration log?
The Zendesk integration log includes activities for several types of integrations, such as Salesforce, Shopify, and private ZIS integrations. For Salesforce, it tracks ticket sync, account to organization sync, contact to users sync, and leads to…
Can I view detailed information for a specific log entry?
Yes, you can view detailed information for a specific log entry by clicking on any row in the Integration log page. This will open a details panel with more information about the selected entry. This feature allows you to delve deeper into the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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