Accepting Wildcard Emails for Support - Frequently asked questions
Explore common questions about using wildcard email addresses for support requests in Zendesk. Learn how to set up, manage, and troubleshoot wildcard emails.
Frequently asked questions
What are wildcard email addresses in Zendesk?
Wildcard email addresses allow you to accept emails sent to any variation of the name before the @ symbol of your Zendesk address. This means if a customer misspells your support email address, the email can still be accepted and a ticket created….
How do wildcard email addresses work with multiple brands in Zendesk?
When using wildcard email addresses in Zendesk, the default support address for your default brand is used as the Reply From address. This means that any email sent to a variation of your Zendesk Support email address, which is not a known support…
How can I enable wildcard email addresses in Zendesk?
Enabling wildcard email addresses in Zendesk is a straightforward process. First, navigate to the Admin Center and click on Channels in the sidebar. Then, select Talk and email > Email. From there, click Enable for Accept wildcard emails and…
What happens if a wildcard email address is used in Zendesk?
When a wildcard email address is used in Zendesk, the email is accepted and a ticket is created, even if the email address is not a known support address. The system uses your default support address as the Reply From address, ensuring that the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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