How to Troubleshoot Greetings Issues - Frequently asked questions
Frequently asked questions
Why isn't my custom voicemail greeting playing in Zendesk Talk?
If your custom voicemail greeting isn't playing in Zendesk Talk, there are a few things you can check. First, ensure that the greeting file format is valid. You might need to convert the file to a different format, such as .mp3, and replace the…
How can I ensure my greeting file format is correct in Zendesk Talk?
To ensure your greeting file format is correct in Zendesk Talk, you should verify that the file is in a supported format. If you're experiencing issues, try converting the file to a different format, such as .mp3, and then replace the existing…
What should I do if my IVR greeting isn't playing in Zendesk Talk?
If your IVR greeting isn't playing in Zendesk Talk, it might be due to the settings of your voicemail greeting. IVR greetings will override voicemail greetings, so ensure that your IVR settings are correctly configured. Double-check the order of…
How do I check if agents are available for calls in Zendesk Talk?
To check if agents are available for calls in Zendesk Talk, ensure that they are online and part of the group where the call is routed. If agents are not available, the greeting might not play as expected. Make sure your team is logged in and ready…
Can I use AI features to troubleshoot greeting issues in Zendesk Talk?
Yes, if you have purchased the Advanced AI add-on, you can use AI features like call transcription and call summarization to help troubleshoot greeting issues in Zendesk Talk. These tools can provide insights into call handling and help identify…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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