Send Different Responses by Email - Frequently asked questions
Discover how to customize responses based on customer email addresses. Explore various FAQs to enhance your Zendesk support experience with tailored communication.
Frequently asked questions
How can I send different responses to customers based on their email address in Zendesk?
Yes, you can send different responses to customers based on their email address in Zendesk. To do this, you need to create a user tag for a specific user or group of users. Once you have the user tag, you can set up a trigger that uses this tag as…
What are user tags in Zendesk and how do they work?
User tags in Zendesk are labels that you can assign to users to categorize them or trigger specific actions. By adding a user tag to a user's profile, you can apply this tag to any tickets where the user is the requester. These tags can then be…
How do I create a trigger in Zendesk to send automated responses?
Creating a trigger in Zendesk allows you to automate responses based on specific conditions. To set up a trigger, you need to define the conditions that will activate the trigger and the actions that will be taken when the trigger is activated….
Can I target a specific email address with a trigger in Zendesk?
No, you cannot directly target a specific email address using the Ticket: Requester condition in Zendesk. Instead, you should add a user tag to the profile of the target requester. This user tag will then apply to any tickets where this user is…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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