Yes, you can send different responses to customers based on their email address in Zendesk. To do this, you need to create a user tag for a specific user or group of users. Once you have the user tag, you can set up a trigger that uses this tag as…
User tags in Zendesk are labels that you can assign to users to categorize them or trigger specific actions. By adding a user tag to a user's profile, you can apply this tag to any tickets where the user is the requester. These tags can then be…
Creating a trigger in Zendesk allows you to automate responses based on specific conditions. To set up a trigger, you need to define the conditions that will activate the trigger and the actions that will be taken when the trigger is activated….
No, you cannot directly target a specific email address using the Ticket: Requester condition in Zendesk. Instead, you should add a user tag to the profile of the target requester. This user tag will then apply to any tickets where this user is…