Ticket Field Not Required to Solve - Frequently asked questions
Discover why a ticket field isn't required to solve a ticket, even after selection. Explore multiple FAQs addressing common concerns and troubleshooting tips.
Frequently asked questions
Why isn't a ticket field required to solve a ticket in Zendesk?
Ticket fields may not be required to solve a ticket due to conditional settings. Even if you've selected 'Required to solve a ticket', conditional ticket fields can override this setting. To ensure a ticket field is required, adjust the 'Required'…
How can I make a ticket field required to solve a ticket in Zendesk?
To make a ticket field required to solve a ticket, adjust the conditional ticket field settings. The 'Required to solve a ticket' option might not work if overridden by conditional fields. Ensure the 'Required' drop-down in your conditional ticket…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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