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Ticket Field Not Required to Solve - Frequently asked questions

Discover why a ticket field isn't required to solve a ticket, even after selection. Explore multiple FAQs addressing common concerns and troubleshooting tips.

Frequently asked questions

Why isn't a ticket field required to solve a ticket in Zendesk?

Ticket fields may not be required to solve a ticket due to conditional settings. Even if you've selected 'Required to solve a ticket', conditional ticket fields can override this setting. To ensure a ticket field is required, adjust the 'Required'…

How can I make a ticket field required to solve a ticket in Zendesk?

To make a ticket field required to solve a ticket, adjust the conditional ticket field settings. The 'Required to solve a ticket' option might not work if overridden by conditional fields. Ensure the 'Required' drop-down in your conditional ticket…

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