API Access with SSO: Credentials Guide - Frequently asked questions
Discover answers to common questions about API access credentials when using SSO. Learn how to manage and secure your API credentials effectively.
Frequently asked questions
How do I access the Zendesk API when using SSO?
To access the Zendesk API while using Single Sign-On (SSO), you need to use an API token along with your agent or admin email address. The authentication format should be[email protected]/token. This method allows you to securely access the…
What format should I use for API authentication with SSO in Zendesk?
When using SSO in Zendesk, the format for API authentication is[email protected]/token. This involves using your agent or admin email address along with an API token. This method ensures that you can access the API securely without needing to…
Can I use my SSO credentials directly for Zendesk API access?
No, you cannot use your SSO credentials directly for Zendesk API access. Instead, you should use an API token along with your email address. The format for this is[email protected]/token. This approach allows you to maintain security and…
What should I do if I encounter a CORS error while using Zendesk API with SSO?
If you encounter a CORS error while using the Zendesk API with SSO, it might be due to incorrect API token usage or configuration issues. Ensure that you are using the correct format:[email protected]/token. If the issue persists, it may…
How can I obtain OAuth tokens for Zendesk agents using SSO?
Obtaining OAuth tokens for Zendesk agents using SSO can be challenging, especially if you're using a service like Okta (SAML) for authentication. Unfortunately, the help doc does not provide a direct solution for extracting OAuth tokens in this…
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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