Managing Your Zendesk Account - Frequently asked questions
Frequently asked questions
How can I check my Zendesk plan type?
To check your Zendesk plan type, you need to access the Admin Center. Once there, you can view your current plan details and any features included. This is essential for understanding the capabilities and limitations of your account. For more…
How do I monitor my Zendesk account status?
You can monitor your Zendesk account status using the Zendesk Status page. This page provides real-time updates on the operational status of Zendesk services, helping you stay informed about any potential issues. For more information, check out the…
How can I subscribe to Zendesk status notifications?
Subscribing to Zendesk status notifications keeps you updated on any changes or issues with your account. You can set this up through the Zendesk Status page, ensuring you receive timely alerts about service disruptions or maintenance. For detailed…
What are the single sign-on options in Zendesk?
Zendesk offers several single sign-on (SSO) options, including social, business, JWT, and SAML SSO. These options allow users to access Zendesk services using their existing credentials from other platforms, enhancing security and convenience. For…
How do I enable SAML single sign-on in Zendesk?
To enable SAML single sign-on in Zendesk, you need to configure your identity provider and Zendesk settings. This process involves setting up a trust relationship between Zendesk and your identity provider, allowing seamless user authentication….
What is the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection (ADPP) add-on in Zendesk offers enhanced data retention and privacy features. It allows you to create multiple ticket deletion schedules and monitor agent activity through access logs, ensuring compliance…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
