How to Add Custom Object Records - Frequently asked questions
Frequently asked questions
What are custom objects in Zendesk?
Custom objects in Zendesk are user-defined data structures that allow you to store information that doesn't fit into standard objects like tickets or users. They act like data tables with unique fields and permissions, enabling you to capture a…
How do I add a custom object record in Zendesk?
To add a custom object record in Zendesk, you need to access the Custom objects section in the sidebar. From there, select the custom object you want to add a record for and click 'Add' on the records page. You'll then enter the required…
How can I add a related custom object record in Zendesk?
Adding a related custom object record in Zendesk helps connect new records to existing ones as intended by the admin. To do this, go to the Custom objects section in the sidebar, select the custom object, and click on the record you want to add a…
How do I search for custom object records in Zendesk?
Searching for custom object records in Zendesk is straightforward. You can perform searches in lookup relationship fields and the Custom objects list. The search queries check against all text-based fields within the records, matching the beginning…
Can I use triggers to create new custom object records in Zendesk?
Yes, you can use Webhooks to create new custom object records in Zendesk. While triggers themselves don't directly create records, Webhooks can be configured to perform this action. This allows for automation and integration with other systems,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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