Searching for Custom Object Records in Zendesk
How can I search for custom object records in Zendesk?
To search for custom object records in Zendesk, you can use search queries that check against all text-based fields within the records. This includes fields like Name, Text, Regex, or Multi-line.
Search queries match the beginning of words only, so in multi-word values, they can match against the start of any word. When searching in lookup relationship fields, a list of auto-completed matches will appear as you type, helping you find the records you need more efficiently.
More related questions
How do I access the Custom Object Records page in Zendesk?
To access the Custom Object Records page in Zendesk, you need to click the Custom objects icon in the sidebar. Once there, you can select the custom object you wish to search, view, add, or manage records for. Keep in mind that the Custom objects…
What permissions are needed to view custom object records in Zendesk?
Permissions to view custom object records in Zendesk are defined per role for each custom object. This means that agents in different roles may have varying levels of access. On Enterprise plans, admins have the flexibility to set permissions for…
Why can't I see the Custom objects icon in Zendesk?
If you can't see the Custom objects icon in Zendesk, it might be because your account has no defined custom objects or you lack the necessary permissions to view any custom object records. The icon is only displayed in the sidebar when there are…
What should I do if my custom object records aren't updating immediately?
If your custom object records aren't updating immediately, it might be due to having more than 100,000 records in your account. In such cases, there can be delays between creating a record and seeing it in the list on the Custom object records…
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