Understanding Zendesk JWT Types - Frequently asked questions
Explore the different types of JWT proposed by Zendesk. Find answers to common questions about their usage, benefits, and implementation in this comprehensive guide.
Frequently asked questions
What are the different types of JWT offered by Zendesk?
Zendesk provides three types of JWT, each serving a unique purpose.JWT SSO Login: This type is used for single sign-on, allowing users to authenticate once and access Zendesk without needing separate credentials. It's a seamless way to…
How does JWT SSO Login work in Zendesk?
JWT SSO Login in Zendesk allows users to authenticate once and access the platform without additional sign-ins. This JWT type is designed for single sign-on, a mechanism that lets you authenticate users in your systems and inform Zendesk of their…
What is JWT Authentication for Messaging in Zendesk?
JWT Authentication for Messaging in Zendesk verifies end users before they start a conversation. This type of JWT is used to authenticate users in messaging, ensuring that agents can trust the identity of the users they are interacting with. It…
How does JWT Authentication for Chat work in Zendesk's Web Widget Classic?
JWT Authentication for Chat in Zendesk's Web Widget Classic authenticates visitors on every page load. Using the Javascript API and JWT token, this type of authentication ensures that each visitor is verified whenever they load a page. This is…
What happens if a JWT token expires in Zendesk?
If a JWT token expires in Zendesk, the user will need to re-login or enter as a guest. When a token expires, a 401 error is returned, indicating that the JWT is invalid. In such cases, the visitor should enter as a 'guest' until they can…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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