image for site

Understanding Zendesk JWT Types - Frequently asked questions

Explore the different types of JWT proposed by Zendesk. Find answers to common questions about their usage, benefits, and implementation in this comprehensive guide.

Frequently asked questions

What are the different types of JWT offered by Zendesk?

Zendesk provides three types of JWT, each serving a unique purpose.JWT SSO Login: This type is used for single sign-on, allowing users to authenticate once and access Zendesk without needing separate credentials. It's a seamless way to…

How does JWT SSO Login work in Zendesk?

JWT SSO Login in Zendesk allows users to authenticate once and access the platform without additional sign-ins. This JWT type is designed for single sign-on, a mechanism that lets you authenticate users in your systems and inform Zendesk of their…

What is JWT Authentication for Messaging in Zendesk?

JWT Authentication for Messaging in Zendesk verifies end users before they start a conversation. This type of JWT is used to authenticate users in messaging, ensuring that agents can trust the identity of the users they are interacting with. It…

How does JWT Authentication for Chat work in Zendesk's Web Widget Classic?

JWT Authentication for Chat in Zendesk's Web Widget Classic authenticates visitors on every page load. Using the Javascript API and JWT token, this type of authentication ensures that each visitor is verified whenever they load a page. This is…

What happens if a JWT token expires in Zendesk?

If a JWT token expires in Zendesk, the user will need to re-login or enter as a guest. When a token expires, a 401 error is returned, indicating that the JWT is invalid. In such cases, the visitor should enter as a 'guest' until they can…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites