Understanding Zendesk's JWT Types
What are the different types of JWT offered by Zendesk?
Zendesk provides three types of JWT, each serving a unique purpose.
JWT SSO Login: This type is used for single sign-on, allowing users to authenticate once and access Zendesk without needing separate credentials. It's a seamless way to integrate user authentication across systems.
JWT Authentication for Messaging (Web Widget): This ensures that end users are verified before starting a messaging conversation, allowing agents to confidently interact with users and access past interactions.
JWT Authentication for Chat (Web Widget Classic): This is used with the Web Widget Classic to authenticate visitors on every page load using the Javascript API and JWT token.
For more details, you can check theoriginal documentation.
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What is JWT Authentication for Messaging in Zendesk?
JWT Authentication for Messaging in Zendesk verifies end users before they start a conversation. This type of JWT is used to authenticate users in messaging, ensuring that agents can trust the identity of the users they are interacting with. It…
How does JWT Authentication for Chat work in Zendesk's Web Widget Classic?
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What happens if a JWT token expires in Zendesk?
If a JWT token expires in Zendesk, the user will need to re-login or enter as a guest. When a token expires, a 401 error is returned, indicating that the JWT is invalid. In such cases, the visitor should enter as a 'guest' until they can…
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