How to Know Salesforce Syncs to Zendesk - Frequently asked questions
Discover answers to common questions about Salesforce updates syncing to Zendesk. Learn how to identify sync completions and troubleshoot issues.
Frequently asked questions
How can I track when a Salesforce update syncs to Zendesk?
To track when a Salesforce update syncs to Zendesk, you can use the Salesforce Streaming API. The sync process relies on a subscription to a Push Topic. First, ensure that the sync is enabled in the Admin Center and that the records meet the sync…
What should I do if a Salesforce update doesn't sync to Zendesk?
If a Salesforce update doesn't sync to Zendesk, it might be because the change didn't create an event in the Push Topic stream. Ensure that the fields being updated are mapped in the Admin Center and meet the sync criteria. Some fields, like…
How do I stop the sync from Salesforce to Zendesk?
To stop the sync from Salesforce to Zendesk, you need to adjust the system permissions. Disabling the preferences in the system permission settings can halt the sync process. This is useful if you want a one-way connection from Zendesk to…
Why might a formula field update not trigger a sync to Zendesk?
Formula field updates in Salesforce do not trigger a sync to Zendesk because they don't create events in the Push Topic stream. To initiate a sync when a formula field is updated, you need to implement a workflow process. This process can be set…
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