Track Salesforce Updates Syncing to Zendesk
How can I track when a Salesforce update syncs to Zendesk?
To track when a Salesforce update syncs to Zendesk, you can use the Salesforce Streaming API. The sync process relies on a subscription to a Push Topic.
First, ensure that the sync is enabled in the Admin Center and that the records meet the sync filtering criteria. Then, use a tool like Workbench to log into your Salesforce environment. Navigate to Queries > Streaming Push Topics and select the appropriate Push Topic for the sync you want to test. By subscribing to this Push Topic, you can listen for events related to the object. If a field mapped in Admin Center is changed, it will create a new message event in the Push Topic stream, indicating a sync attempt.
For more details, check out the originalZendesk help article.
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