Fix Drill-In Issues in Explore Reports - Frequently asked questions
Discover solutions to common issues with drill-in functionality in Zendesk Explore reports. This page addresses frequently asked questions to help you troubleshoot and resolve these problems effectively.
Frequently asked questions
Why is drill-in not working in my Explore report?
Drill-in might not work if you're dealing with null values. By default, drill-in doesn't function on any custom attribute value of null. So, if you're trying to drill into a null value or a combination of values that includes at least one null,…
What does the 'No data available' error mean in Zendesk Explore?
The 'No data available' error usually means you're trying to drill into a null value. In Zendesk Explore, drill-in doesn't work on custom attribute values that are null. If your drill-in includes a null value, you'll see this error. To resolve it,…
How can I resolve null value issues in Zendesk Explore reports?
To resolve null value issues in Zendesk Explore, you need to adjust the NULL handling logic. Drill-in doesn't work on null values, which can cause errors. To fix this, go to Result Manipulation > SQL options in your report settings. Change the…
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