How to Manage Custom Layouts in Zendesk - Frequently asked questions
Frequently asked questions
How can I view custom layouts in Zendesk?
To view custom layouts in Zendesk, navigate to the Admin Center and select Workspaces from the sidebar, then choose Agent tools > Layouts. This will display a list of all the layouts defined for your account, including the standard layout and any…
Can I edit the standard layout in Zendesk?
No, you cannot edit the standard layout in Zendesk. However, you can edit any other custom layout you have created. To do this, go to Admin Center, select Workspaces, then Agent tools > Layouts. Click the options menu next to the layout you want to…
How do I set a default layout in Zendesk?
To set a default layout in Zendesk, go to Admin Center, select Workspaces, then Agent tools > Layouts. From the list of layouts, click the options menu next to the layout you want to set as default and select Edit. Then, click Set as default…
What happens when I deactivate a layout in Zendesk?
When you deactivate a layout in Zendesk, it remains in your list of layouts but is not assigned to any contextual workspaces. You can reactivate it later by making it the default or assigning it to a workspace. To deactivate, ensure it's not the…
How can I delete a layout in Zendesk?
To delete a layout in Zendesk, first ensure it's not set as the default layout. Then, in Admin Center, go to Workspaces, select Agent tools > Layouts, and click the options menu next to the layout you want to delete. Select Delete and confirm the…
Can I assign a layout to a contextual workspace in Zendesk?
Yes, if you have an Enterprise plan, you can assign any layout to one or more contextual workspaces in Zendesk. This ensures that agents see the appropriate ticket layouts at the right times. Use the Layouts tab in the workspace editor to assign a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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