Zendesk Ticket Data Retention - Frequently asked questions
Frequently asked questions
How long does Zendesk retain deleted ticket data?
Zendesk retains deleted ticket data for a specific period before permanent deletion. When you delete a ticket, Zendesk soft deletes it, retaining the information for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and…
What happens to my Zendesk ticket data if my contract ends?
Even if your Zendesk contract ends, the data retention policy remains the same. The data will eventually be completely removed from Zendesk's database after a certain period. This can be beneficial if you need to temporarily reactivate your…
Can I access archived tickets in Zendesk?
Yes, you can access archived tickets in Zendesk if they haven't been deleted. If your plan includes Account Export, you can filter and download reports of archived tickets. Alternatively, you can filter your search using the updated date to find…
How can I set up automatic ticket deletion in Zendesk?
With the Advanced Data Privacy and Protection add-on, you can set up automatic ticket deletion schedules in Zendesk. This allows you to define specific types of tickets to be automatically deleted from your account. To learn more about setting up…
What is the process for permanently deleting a ticket in Zendesk?
The process for permanently deleting a ticket in Zendesk involves a few steps. Initially, when you delete a ticket, it is soft deleted and retained for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and the original…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
