image for site

Zendesk Ticket Data After Contract Ends

Understand what happens to your Zendesk ticket data if your contract ends.

What happens to my Zendesk ticket data if my contract ends?

Even if your Zendesk contract ends, the data retention policy remains the same. The data will eventually be completely removed from Zendesk's database after a certain period.

This can be beneficial if you need to temporarily reactivate your account to access the data before it's permanently deleted. For more information, refer to Zendesk's data deletion policy.


More related questions

How long does Zendesk retain deleted ticket data?

Zendesk retains deleted ticket data for a specific period before permanent deletion. When you delete a ticket, Zendesk soft deletes it, retaining the information for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and…

Can I access archived tickets in Zendesk?

Yes, you can access archived tickets in Zendesk if they haven't been deleted. If your plan includes Account Export, you can filter and download reports of archived tickets. Alternatively, you can filter your search using the updated date to find…

How can I set up automatic ticket deletion in Zendesk?

With the Advanced Data Privacy and Protection add-on, you can set up automatic ticket deletion schedules in Zendesk. This allows you to define specific types of tickets to be automatically deleted from your account. To learn more about setting up…

What is the process for permanently deleting a ticket in Zendesk?

The process for permanently deleting a ticket in Zendesk involves a few steps. Initially, when you delete a ticket, it is soft deleted and retained for 30 days. After 90 days from the initial deletion, the shell ticket is removed, and the original…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites