Discontinuation of Customer Profile Page - Frequently asked questions
Explore frequently asked questions about the discontinuation of the customer profile page beta. Find answers to common queries and learn more about this change.
Frequently asked questions
What is happening to the Zendesk customer profile page beta?
Zendesk is discontinuing the customer profile page beta on June 21, 2024. This means that if you were using the new customer profile page, you will need to switch back to viewing customer profiles from the existing user profile page in Zendesk…
Why is Zendesk discontinuing the customer profile page beta?
Zendesk is discontinuing the customer profile page beta due to low usage and feedback from beta participants. By removing this feature, Zendesk can reallocate resources to other features that have a broader impact. The decision was made to ensure…
How will the discontinuation of the customer profile page beta affect me?
If you participated in the beta and used the new customer profile page, you will need to switch back to using the existing user profile page in Zendesk Support. This change will take effect on June 21, 2024. For most users, this means simply…
What steps should I take with the discontinuation of the customer profile page beta?
If your agents were using the new customer profile page, you should inform them about the discontinuation and direct them to use the existing user profile page in Zendesk Support. No additional actions are necessary unless you have specific…
Who can I contact for help regarding the customer profile page beta discontinuation?
If you have questions or need assistance regarding the discontinuation of the customer profile page beta, you should contact Zendesk Customer Support. They can provide you with the necessary information and help you transition smoothly from the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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