Buying the Advanced AI Add-On - Frequently asked questions
Explore common questions about purchasing the Advanced AI add-on, including pricing, features, and setup. Find answers to enhance your Zendesk experience.
Frequently asked questions
What is the Zendesk Advanced AI add-on?
The Zendesk Advanced AI add-on is a set of features designed to enhance the AI capabilities already present in the Zendesk Suite. It is available as an add-on for Suite Professional and Enterprise plans. This add-on helps businesses achieve goals…
How can I purchase the Zendesk Advanced AI add-on?
To purchase the Zendesk Advanced AI add-on, you need to be the account owner or billing admin. If you have an eligible online-assisted account, you can buy it directly from the shopping cart. For self-service or managed accounts, contact your…
Can I buy the Advanced AI add-on for only some of my agents?
Unfortunately, the Advanced AI add-on must be purchased for all agents in your account. It cannot be split or assigned to individual agents. This means that even if only a portion of your team needs the feature, it must be bought for the entire…
Is there a trial version available for the Advanced AI add-on?
Currently, there is no trial version available for the Advanced AI add-on. This means that you cannot test the features before purchasing the add-on for your…
What should I do if I have concerns about the pricing of the Advanced AI add-on?
If you have concerns about the pricing of the Advanced AI add-on, it's recommended to post your feedback in the Feedback - Admin Center section of the Zendesk Community. This is a platform where you can share your thoughts and suggestions with…
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Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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