Zendesk Self-Hosting Options - Frequently asked questions
Explore common questions about Zendesk's self-hosting options. Learn about availability, setup, and alternatives to self-hosting with Zendesk.
Frequently asked questions
Can I self-host Zendesk on my own servers?
No, Zendesk does not offer self-hosting options. Zendesk ensures the security and integrity of its platform by providing products directly through its own servers. This policy is in place to maintain a consistent and secure environment for all…
Why doesn't Zendesk allow self-hosting?
Zendesk does not allow self-hosting to ensure platform security and integrity. By hosting products directly through their own servers, Zendesk can maintain a secure and consistent environment for all users. This approach helps protect user data and…
Are there any plans for Zendesk to offer self-hosting in the future?
Currently, there are no plans for Zendesk to offer self-hosting options. Zendesk is committed to providing a secure and reliable platform by hosting products on their own servers. This policy is expected to remain unchanged in the foreseeable…
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Zeffy
Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
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Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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