Preview Help Center Theme - Frequently asked questions
Discover how to preview your Zendesk Help Center theme. Find answers to common questions about theme customization, preview options, and troubleshooting.
Frequently asked questions
How can I preview branding changes in my Zendesk Help Center theme?
You can easily preview branding changes in your Zendesk Help Center theme. To do this, click the Customize design icon in the Guide sidebar, then select the theme you want to edit by clicking Customize. You can make changes to colors, fonts,…
Can I preview code changes in my Zendesk Help Center theme?
Yes, you can preview code changes in your Zendesk Help Center theme if you are on Guide Professional or Enterprise. Start by clicking the Customize design icon in the Guide sidebar, then select the theme you want to edit and click Customize….
What should I know about previewing themes in Zendesk?
When previewing themes in Zendesk, it's important to know that not all features may work as expected. The preview functionality is mainly for visual changes and not for end-to-end testing of interactive features. For comprehensive testing, it's…
How do I preview different roles in my Zendesk Help Center theme?
Previewing different roles in your Zendesk Help Center theme allows you to see how the theme appears to various users. To do this, click the Customize design icon in the Guide sidebar, select your theme, and click Customize. Then, click Preview…
Is there a quick way to switch between preview and live view in Zendesk?
Currently, there isn't a quick option to switch between preview and live view in Zendesk. Once you open the customization options, the Help Center will open in preview mode, and you can close it quickly. However, to compare changes, it's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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