Previewing Different Roles in Zendesk Help Center
How do I preview different roles in my Zendesk Help Center theme?
Previewing different roles in your Zendesk Help Center theme allows you to see how the theme appears to various users. To do this, click the Customize design icon in the Guide sidebar, select your theme, and click Customize.
Then, click Preview role and choose the role you want to preview. This feature helps you understand how end users and agents will view the Help Center. However, note that there isn't an option to change the view by roles significantly. For more insights, visit theoriginal link.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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